Cancellation & Lateness


CANCELLATION & LATENESS

We all know that life happens and schedules can change, but please understand that in fairness to our practitioners, staff and patients, we have established the following Cancellation and Lateness Policy.

Late Arrivals

Chiropractic & Acupuncture

We will try to accommodate late patients up to 15 minutes after their scheduled treatment time, but they may be asked to wait, or their treatment may be cut short in order to treat on-time patients

Pilates, Barre, Yoga, Massage, Infrared Sauna, Laser Therapy, Functional Medicine

Your session will begin when you arrive and still end on time. 

Patients more than 15 minutes late are considered cancelled.

Cancellations

Cancellations are divided into early and late categories.

Early cancellations are those that occur more than 24 hours before your appointment time. There is no charge for early cancellations. Any call or voicemail that arrives before the 24 hour window will be considered an early cancellation. We will just reschedule your session.

Late cancellations occur within the 24 hour window (less than 24 hours) before your scheduled appointment time, and are charged the full amount. Please call or leave a voicemail to late cancel an appointment. 

Please note: As a courtesy, late cancelled appointments can be rescheduled, without charge, for any available same day appointment based on availability.

 An Example:

You have an appointment on Wednesday at 12 noon with Jill.

  • An early cancellation is anytime before 12 noon on Tuesday.
  • A late cancellation is anytime after 12 noon on Tuesday (within the 24 hour window)

You call Wednesday at 9am (within the 24 hour window) and there is a 10AM with Jill and 3PM with Bonnie available. You can take either of those appointments without incurring further charges.